AILeadBack ("we," "us," or "our") is committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our platform, website, or AI sales systems.

Information We Collect

Personal Information

We may collect the following types of personal data:

• Name, email, phone number, and business contact info
• Company and project details
• Billing and payment information
• Customer interactions with AI agents
• Communication preferences and support inquiries

Automated Data

• IP address, device and browser details
• Session behavior, navigation, and usage analytics
• Cookies and tracking technologies

How We Use Your Information

• Deliver AI-powered sales engagement and lead follow-up services
• Enable CRM and calendar integrations
• Analyze performance, improve service accuracy
• Send alerts, notifications, and campaign updates
• Fulfill legal, billing, and operational needs

SMS/Text Communications

By entering your mobile number, you consent to receive SMS messages from AILeadBack on behalf of businesses using our platform. These may include lead replies, reminders, scheduling, or follow-up messages. Message frequency varies by usage. Message/data rates may apply.

Opting Out

Reply "STOP" at any time to unsubscribe. For help, reply "HELP" or contact the business directly.

Email Communications

You may receive system alerts, onboarding messages, or promotional emails from us. You can unsubscribe via the link provided in any non-essential email or by contacting our support.

Data Sharing

We share information only with:

• Trusted partners for CRM, analytics, and messaging delivery
• Service providers who support our infrastructure
• Legal authorities when required by law

Security

We implement industry-standard measures, including encryption, access controls, and secure APIs, to protect your data. However, no system is entirely immune from risks.

Data Retention

We retain user and lead data only as long as necessary for service delivery, support, legal compliance, or customer success tracking, typically no longer than 7 years unless otherwise required.

Your Rights

You have the right to access, correct, export, or delete your personal data where applicable. To make a request, contact us using the information below.

Cookies & Analytics

We use cookies and analytics tools to monitor platform performance, improve UX, and track lead behavior. You may disable cookies via your browser, though some features may be affected.

Third-Party Links

Our platform or documentation may link to third-party services. We are not responsible for their content or privacy practices.

Children’s Privacy

AILeadBack is intended for business use only. We do not knowingly collect personal data from individuals under 13 years old.

Policy Updates

We may revise this Privacy Policy to reflect changes in our platform, legal requirements, or user feedback. Updates will be posted here with a new effective date.

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This Privacy Policy was last updated on July 20, 2025. Please check back for updates periodically.